Frequently Asked Questions

1. What is Ashton Globes?

Ashton Globes is a company that turns your most meaningful photos into stunning 3D crystal globes. Using high-precision laser engraving, we capture your memories inside a clear, weighty glass sphere — a timeless keepsake that glows beautifully on its LED base. Whether it’s a baby’s first ultrasound, a family photo, or a gift for someone special, Ashton Globes helps you hold memories in light and glass.

2. How does the engraving process work?

Each photo you upload is carefully converted into a 3D laser-engraved design. Our technology recreates the depth and detail of your image inside the crystal, resulting in a breathtaking, floating effect when illuminated.

3. What size is the globe?

Our standard globe is 8cm (3.15 inches) in diameter — perfectly sized to fit on desks, shelves, or bedside tables. It’s paired with a wooden LED base that gently highlights every detail of your engraving.

4. Can I add custom text to my globe?

Yes! You can personalize your globe with engraved text — a name, date, or short message — to make it even more meaningful.

5. What kind of photo should I upload?

We recommend uploading a high-quality photo with good lighting and clear details. Avoid overly dark or blurry images for best results.
Accepted formats: JPG, PNG.

6. Do you ship internationally?

Yes! We ship worldwide, including the United States, Canada, United Kingdom, Australia, and most countries across Europe and Asia.
Please see our Shipping Policy for estimated delivery times.

7. How long does it take to make and ship my order?

Each Ashton Globe is made to order.

  • Production time: 2–3 business days

  • Shipping time: 6–14 business days (depending on your location)

You’ll receive a tracking number as soon as your order ships.

8. What materials do you use?

Each globe is made from premium tempered glass, known for its clarity, weight, and durability. The base is crafted from natural wood with a built-in LED light and USB connection.

9. Can I order an Ashton Globe as a gift?

Absolutely! Ashton Globes make unforgettable gifts for birthdays, anniversaries, weddings, or new parents. You can even ship directly to your recipient and include a personal note.

10. Are the globes fragile?

Our globes are made with tempered glass, making them strong and resistant to minor bumps or scratches. However, we recommend handling them with care to preserve their flawless finish.

11. What if my item arrives damaged or incorrect?

If your globe arrives damaged, defective, or with the wrong engraving, please contact us immediately at support@ashtonglobes.com with photos of the issue. We’ll replace it at no cost to you.

12. What is your return and refund policy?

We offer a 30-day return policy.
Because each globe is custom-made, returns are only accepted for damaged or defective items. For full details, please review our Return Policy.